About us
Kuchi Rugs is a family-owned business that takes pride in the quality of our products and the support we provide in showcasing the talents of Afghan artists to a bigger audience. From humble beginnings, Kuchi Rugs strives for quality and service above all. providing a wide range of rugs in both traditional and modern patterns in all sizes.
Whether you are looking to decorate your living space, bedroom, or dining area, Kuchi Rugs is bound to have just the rug that brings your dream rug to reality. In the rare case that you don’t quite find what you are looking for, custom designs and sizes are also possible. Kuchi Rugs is committed to providing clients with exceptional service and value for their money. Kuchi Rugs ensures each rug is carefully selected and bought directly from a talented artist.This ensures our clients are paying a fair price as there is no middleman in the transaction.
Direct relationship with the Artists also enables Kuchi Rugs to get clients the best quality products. So please take this opportunity to browse through our selection and shortlist your favorites. Feel free to get in touch if you have any questions, feedback, or recommendations.
FAQ
At Kuchi Rugs, We strive to provide you with a seamless shopping experience and want you to be completely satisfied with your purchase. If for any reason you are not satisfied
We are here to help!
Returns Process:
Eligibility:
To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
Certain products, such as Custom designs, are not eligible for return.
Initiating a Return:
To initiate a return, please contact our customer service team at Kuchirugs@hotmail.com within 3 days of receiving your order.
Provide your order number, the name of the item(s) you wish to return, and a brief reason for the return.
Return Shipping:
Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part or if the item received is defective.
We recommend using a trackable shipping service and purchasing shipping insurance.
Exchanges:
Defective or Damaged Items:
If you receive a defective or damaged item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.
Incorrect Items:
If you receive an incorrect item, please contact us within 3 days of receiving your order, and we will guide you through the exchange process.
Do you ship internationally?
Yes, At Kuchi Rugs we proudly offer international shipping. Shipping costs and delivery times for international orders will be calculated during the checkout process.
What are the shipping options available?
We offer standard and expedited shipping options. Shipping costs and delivery times vary based on your location and the selected shipping method.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
If your question is not addressed in the FAQs, feel free to contact us for further assistance at kuchirugs@hotmail.com