To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
To initiate a return, please contact our customer service team at Kuchirugs@hotmail.com within 3 days of receiving your order.
Provide your order number, the name of the item(s) you wish to return, and a brief reason for the return.
Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part or if the item received is defective. We recommend using a trackable shipping service and purchasing shipping insurance.
If you receive a defective or damaged item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.
If you receive an incorrect item, please contact us within 3 days of receiving your order, and we will guide you through the exchange process.
Yes, At Kuchi Rugs we proudly offer international shipping. Shipping costs and delivery times for international orders will be calculated during the checkout process.
We offer standard and expedited shipping options. Shipping costs and delivery times vary based on your location and the selected shipping method.
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.