Returns Process

To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

Initiating a Return

To initiate a return, please contact our customer service team at Kuchirugs@hotmail.com within 3 days of receiving your order.

Provide your order number, the name of the item(s) you wish to return, and a brief reason for the return.

Return Shipping

Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part or if the item received is defective. We recommend using a trackable shipping service and purchasing shipping insurance.

Exchanges

If you receive a defective or damaged item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.

Incorrect Items

If you receive an incorrect item, please contact us within 3 days of receiving your order, and we will guide you through the exchange process.

Do you ship internationally?

Yes, At Kuchi Rugs we proudly offer international shipping. Shipping costs and delivery times for international orders will be calculated during the checkout process.

What are the shipping options available?

We offer standard and expedited shipping options. Shipping costs and delivery times vary based on your location and the selected shipping method.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.